Our Commitment to Your Privacy

We at River City Reserve, LLC are committed to protecting the privacy and security of our customers’ personal information. This privacy policy outlines how we collect, use, disclose, and protect your personal information, in accordance with the EU General Data Protection Regulation (GDPR).

Information We Collect

We collect and process the following personal information:

• Contact Information: This includes your name, email address, phone number, and shipping address.

• Payment Information: This includes your credit card or other payment information.

• Order Information: This includes information about the products you purchase from us, including the date and time of purchase, the price, and any discounts applied.

• Website Usage Information: This includes information about how you use our website, such as your IP address, browser type, pages visited, and referring website.

• Communication Information: This includes any information you provide to us when you contact our customer service team or submit a request or inquiry.

Use of Information

We use the personal information we collect to:

• Fulfill orders and provide customer service

• Process payments and prevent fraud

• Communicate with you about your order, including order updates and shipping information

• Send you marketing communications, where you have provided your consent

• Improve our website and customer experience

Disclosure of Information

We may disclose your personal information to:

• Our payment processors and shipping providers, in order to fulfill your orders

• Our marketing partners, where you have provided your consent

• Our service providers, who help us operate our website and provide customer service

• Government authorities, where required by law

We do not sell or rent your personal information to third parties for their marketing purposes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to protect your payment information during transmission and storage.

Your Rights

You have the right to:

• Access and obtain a copy of your personal information

• Correct or update your personal information

• Request that we delete your personal information

• Object to the processing of your personal information

• Restrict the processing of your personal information

• Receive a copy of your personal information in a machine-readable format

• Withdraw your consent to the processing of your personal information

You may exercise your rights by contacting us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Changes to this Policy

We may update this privacy policy from time to time. We will notify you of any material changes to this policy by posting a notice on our website or by email.

Contact Us

If you have any questions or concerns about our privacy policy, or if you would like to exercise your rights, please contact us at info@rivercityreserve.com.

Effective Date: September 2022